Return & Refund Policy
Return & Refund Policy – NÉVORA
At NÉVORA, we strive to ensure customer satisfaction with every purchase. Please review our return and refund policy below.
Return Eligibility
To be eligible for a return or refund:
- You must contact us within 14 days of delivery
- Items must be unused and in original condition
- Original packaging should be retained where possible
Non-Returnable Items
For hygiene and safety reasons, certain personal care or skincare products may not be eligible for return once opened or used.
Refund Process
- Once your request is approved, refunds will be processed within 3–7 business days
- Refunds will be issued to your original payment method
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us with photos within 48 hours of delivery. We will provide a replacement or suitable solution.
Shipping Costs
Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
If you have any questions or would like to request a return, please contact us at:
📧 llnidwqju@outlook.com